Posts Tagged ‘Service Guarantee’

Service, Service, Service – Luxury Property French Riviera

Wednesday, November 3rd, 2010

There was once a famous quotation about what makes a good hotel. The answer came back, Location, Location, Location. At Ellisium Partners we are specialists in our location on the French Riviera but our focus is on delivery the highest levels of customer service, every time.

For those of you who have experience of trying to organise things for your luxury property in the South of France then there will be endless tales of companies who didn’t call back, didn’t turn up and simply did a bad job. At Ellisium Luxury Property Partners, all our partners sign up to our Partner Pledge, guaranteeing all our clients the highest levels of service.

 All the member companies of Ellisium Partners believe that our clients are at the heart of our business. Our Partner Pledge is our commitment to offering excellence in product and service in all that we do.

 1.We guarantee to listen to our clients needs. Each project and client is different and we guarantee to meet the expectations of all our clients.

 2.Each member of Ellisium Partners is individually qualified in their field and has extensive experience of working within the luxury home market on the French Riviera

 3.Each bespoke project will be discussed with the client and a detailed proposal and costing agreed. No works will be undertaken without a signed proposal being in place between the client and the member company.

4.All client enquiries will receive a response from Ellisium Partners or a member company within 24 hours of receipt.

 5.All documentation will be provided in English and discussed fully with each client.

 6.The confidentiality of our clients is paramount and will be respected at all times including strict adherence to all data protection laws.

  We understand that our clients have exacting standards, at Ellisium Partners, so do we.

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